Thank you for writing to Maxcasinolic
Your enquiry has landed, and a real person is on it.
We have received what you sent through and passed it to the right desk at Maxcasinolic. If you wrote during business hours, expect a reply within two to four hours. If your message came in overnight, someone on the morning team will pick it up before 9am. Please do not send the same message a second time — duplicates slow us down rather than speed things up. If your enquiry was urgent, or you simply want to speak to someone right now, our reception line is staffed around the clock and the number is below.
If you have been in touch about the mezzanine gaming floor, our response will cover age requirements and responsible gaming standards. Guests must be 19 or over to access that area.
What happens next
Three small things on our side now
A quick breakdown of what happens to your message once it reaches us, so nothing feels like a black hole.
Routing
Your message is read within minutes by a member of guest relations and forwarded to whichever team owns the topic — reservations, events, spa, careers or our privacy officer.
Reply
The specialist who picks it up replies from a monitored inbox. We aim for two hours during the working day and before 9am for anything received overnight.
Follow-through
If your enquiry leads to a booking or a reservation, you will receive a written confirmation with names, dates, prices and cancellation terms clearly set out.
Need something right now?
The reception desk is staffed 24 hours, every day of the year
If your enquiry cannot wait for an email reply, or you simply want to speak to someone rather than type, phone us directly. The reception desk picks up overnight too, and can put you through to the duty manager for anything urgent that comes up after hours.
+1 778 342 0956
maxcasinolic@gmail.com
1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada
Front desk
Staffed every hour of every day, including public holidays and overnights.
Concierge
Available from 6am to 2am for dining, transfers and anything to do with your stay.
Chef's Table
Seat enquiries are handled by Chef Osei's assistant during service hours, and first thing in the morning.
Events
Weddings and buyouts are handled by Fintan O'Rourke, who replies personally within one working day.
While you wait
Two experiences you might want to look at next
The two bookings most often mentioned in messages like yours, both with full details on our site.
Signature Penthouse Suite Experience
Two storeys on the forty-first floor with private butler service, a marble soaking bath and a terrace facing the Coast Mountains.
See the suite
Harbourfront Chef's Table Dinner
Twelve seats at a single maple counter, nine courses decided each morning based on what the boats delivered, and a full wine pairing programme.
See the menu
From the journal
Why Our Suites Don't Have Televisions
A note from the design team on the decision to remove forty-one televisions during the 2022 refurbishment.
Read the article
From the journal
A Night At The Harbourfront Chef's Table
What two and a half hours at the counter actually feels like, course by course, from the first scallop to the final cheese service.
Read the articleNotes before your visit
Two small policies worth knowing
Both are short and easily summarised, but they cover most of the basic questions guests ask us early on.
Cancellation windows at a glance
Standard rooms cancel free of charge up to 48 hours before arrival. Suites use a fourteen-day window. Chef's Table seats close twenty-four hours ahead. Event buyouts use a forty-eight-hour window. Full detail is set out in our Refund Policy.
How we look after your details
Everything you typed into the form is stored on our reservation system only long enough to handle the enquiry. We never sell information, and never share it with third parties outside the service providers who help us operate. Details are in our Privacy Policy.
Responsible gaming reminder
If your enquiry was about the mezzanine gaming floor at Maxcasinolic, our reply will include everything you need to know before your first visit. Access is restricted to guests aged 19 and over, in line with British Columbia regulations, and a valid government-issued photo ID is required at the door. Maxcasinolic does not offer gaming credit, does not accept cheques for gaming, and does not permit third-party funding of any kind. Any amount you choose to play with is entirely separate from any package you book and completely within limits you set yourself. We encourage every guest to decide on a time and spend limit before they approach the floor and to stick to it. Our floor hosts are trained to notice when a guest has stopped having fun, and they will check in with you discreetly if that happens. Voluntary self-exclusion can be arranged at any point during your stay with a floor manager, confidentially, and no explanation is required from you. Support for anyone affected by problem gambling is available 24 hours a day through the BC Responsible and Problem Gambling Program, and our team can connect you with them directly, at no cost. Guests who would rather not use the gaming floor at all are unaffected by any of this — the suites, restaurants, spa and rooftop lounge operate entirely without reference to it. Complete licence details and our registration numbers are published on our Legal Information page.