Company identification
Maxcasinolic is the trading name of the hospitality venue operating at 1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada. The legal entity registered in British Columbia is Maxcasinolic Hospitality Group Inc.
Business Number: 72841 3960 BC0023
GST/HST Registration Number: 84705 2193 RT0001
Liquor Primary Licence Number: 1048296
Gaming Facility Operator Licence: BCGF 4017-221
Responsible gaming and age restrictions
Access to the mezzanine gaming floor is restricted to guests aged 19 and over, in line with British Columbia law. Maxcasinolic does not offer gaming credit, and we do not accept cheques or third-party funding for gaming activity. We encourage every guest to set a time and spend limit before playing. Voluntary self-exclusion is available on request through any floor manager, and staff are trained to recognise and respond to signs of problem gambling.
Support is available 24 hours a day through the BC Responsible and Problem Gambling Program. Our concierge team can provide contact details confidentially and without judgement.
GDPR and international visitors
Maxcasinolic welcomes visitors from the European Union, the United Kingdom and other jurisdictions with strong data protection frameworks. Where the EU General Data Protection Regulation applies to a guest, we honour the rights of access, rectification, erasure, restriction, portability and objection, and we process personal data only on lawful bases such as contract performance, legal obligation and legitimate interest. Full details of how we handle personal information, including contact details for our Privacy Officer, are set out in our Privacy Policy, which forms part of this legal information.
Intellectual property
All content on maxcasinolic.com — including text, imagery, layout, logos and design elements — is owned by or licensed to Maxcasinolic Hospitality Group Inc. and is protected by Canadian and international copyright law. You may not reproduce, distribute or use this content for commercial purposes without our prior written permission.
Awards, accreditations and memberships
- Member, British Columbia Hotel Association
- Member, Vancouver Destination Marketing Organisation
- Certified under the Green Key Global sustainable hospitality programme
- Accessibility certified under the Rick Hansen Foundation Accessibility Certification programme
Complaints and dispute resolution
If you have a complaint about your stay, our handling of your personal information, or any legal matter relating to Maxcasinolic, please contact us first by phone at +1 778 342 0956 or by email at maxcasinolic@gmail.com. We take every complaint seriously and aim to resolve concerns within fifteen business days. Unresolved matters may be referred to Consumer Protection BC or the Office of the Privacy Commissioner of Canada, depending on the nature of the issue.