Cornwall Avenue, Vancouver
Reach a real person at Maxcasinolic, any hour of the day.
We do not use a virtual assistant, a chatbot, or a phone tree that funnels you through eleven menu options. Someone at the front desk picks up the phone every hour of every day, and the concierge team is on the other line from 6am to 2am. Whether you are booking the Signature Penthouse Suite, arranging a Harbourfront Chef's Table dinner, or simply trying to find out whether the rooftop bar is open on a Tuesday, this page gives you three ways to ask us directly — and one of them will get you an answer within minutes.
Enquiries about the mezzanine gaming floor are handled by our licensed gaming supervisor during floor hours. Access is restricted to guests aged 19 and over, and we can answer any question about self-exclusion confidentially.
Three routes, all reachable
Pick whichever suits you
Phone for anything urgent. Email when you want a record. The form when you would rather not pick up the phone.
By phone
The reception desk is staffed every hour of the day, including overnight. For arrivals, reservations and anything time-sensitive, this is the fastest way to reach us.
+1 778 342 0956
By email
Picked up by the guest relations team from 8am to 8pm, and by the on-shift duty manager outside those hours. We reply to virtually everything within two hours during the day.
maxcasinolic@gmail.com
In person
If you are already in the neighbourhood, the front desk is on the ground floor, straight through the glass doors on Cornwall Avenue. No appointment needed to speak with someone.
1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada
Department directory
Who handles what
A quick guide so your enquiry goes to the right desk the first time, without being bounced around.
Reservations
Room bookings, date changes, group blocks. Available 24 hours by phone, or by email until 10pm.
Chef's Table and dining
Seat availability, dietary requirements, wine pairings. Chef Osei's assistant handles most requests directly.
Events and buyouts
Weddings, corporate retreats, private hire of the penthouse or rooftop. Fintan O'Rourke leads the events team.
Gaming floor
Licensing questions, self-exclusion, floor hours. Handled by Priya Nadkarni, our licensed gaming supervisor.
Spa and wellness
Treatment bookings, hydrotherapy day passes, private hammam. Hana Chen's team is on the spa floor from 6am.
Careers
Applications, internships and our hospitality apprentice programme. Recruiting is managed directly by HR.
Press and partnerships
Media requests, photography permissions, collaboration proposals. A short email with context is all we need.
Privacy and legal
Data access requests, complaints, and anything requiring our privacy officer. See our Privacy Policy.
Opening hours
When each part of the property is open
Hours do shift slightly based on season and events. If something in particular matters, call and confirm.
Front desk
Open 24 hours
Every day of the year, including public holidays. Front desk never closes overnight.
Chef's Table
6:45pm seating
One service per night, Wednesday through Sunday. Closed Mondays and Tuesdays, and on the first Sunday of each month.
Rooftop lounge
5pm to 2am
Seven nights a week. Last orders at 1:30am. Residents-only on Fridays and Saturdays.
Gaming floor
2pm to 2am
Daily, for guests aged 19 and over. Licensed floor staff on hand throughout. ID required at entry.
Write to us
Tell us what you need and we will route it correctly
Every message that comes through this form is read by a member of the guest relations team, not filtered by software and not answered by a template. If your enquiry needs a specific person — say, help with a Chef's Table booking or a note for the events team — mention it in the message and we will route it to them directly. For arrivals happening within 24 hours, please phone instead.
Direct lines
+1 778 342 0956
maxcasinolic@gmail.com
1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada
Response times
Phone: immediate. Email: within two hours, daytime. Web form: within four working hours. Overnight enquiries are answered first thing in the morning.
Find the building
Cornwall Avenue, two blocks from the seawall
Arriving by car, taxi or transit — everything below should get you to our front doors without a wrong turn.
Address
1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada
By car
Underground valet entrance is on the east side of the building. Attended from 6am to 2am, CA$52 per night for hotel guests.
By transit
Two city bus routes stop within 100 metres. Waterfront Station is about fifteen minutes by taxi from the property.
From YVR
Twenty-five to thirty-five minutes by car, depending on the time of day. Private transfers can be arranged in advance for CA$95 one-way.
Common enquiries
Answers before you ask
If your situation is not in this list, phone us — often the answer is faster than reading a FAQ.
While you are here
Things worth booking before you arrive
Our two signature experiences tend to sell out early. If you are planning a stay, this is the moment to secure either one.
Signature Penthouse Suite Experience
Two storeys on the forty-first floor, private butler, marble soaking bath and a terrace with a view of the Coast Mountains.
See the suite
Harbourfront Chef's Table Dinner
Twelve seats at a single maple counter, nine courses decided that morning based on what the boats delivered, and a wine flight chosen the same day.
See the menu
From the journal
Why Our Suites Don't Have Televisions
A note from the design team on the decision to remove forty-one televisions during the 2022 refurbishment.
Read the article
From the journal
A Night At The Harbourfront Chef's Table
A full evening at the counter, course by course, and why the pacing matters as much as the food.
Read the articleGaming enquiries and responsible play
Any question about the mezzanine gaming floor at Maxcasinolic is handled by our licensed floor staff during opening hours, and by the duty manager overnight. The floor is restricted to guests aged 19 and over, and a valid government-issued photo ID is required at entry. Maxcasinolic does not extend gaming credit, does not accept cheques for gaming, and does not permit third-party funding of any kind. If you are contacting us to ask about voluntary self-exclusion, please say so directly on the phone or in your email — the request will be handled confidentially by our gaming floor supervisor, no reason needs to be given, and no one outside the two of you will be told. Support for anyone affected by problem gambling is available 24 hours a day through the BC Responsible and Problem Gambling Program, and we are happy to connect you with them, at no cost to you and without any record on your guest file. Guests who prefer not to use the gaming floor at all are unaffected by anything on this page — the suites, restaurants, spa and rooftop lounge are entirely separate. Full licence details and registration numbers are published on our Legal Information page, and our Privacy Policy explains how we handle enquiries of every kind.